Top Workplaces 2022: In good instances and dangerous, New American Funding runs ‘with heart’

Professional progress, wholesome job-life stability and significant work are among the many causes staff at New American Funding say they love what they do.

The Top Workplaces recognition this 12 months isn’t a one-off both for the Tustin-based mortgage lender. NAF has earned a spot among the many county’s greatest locations to work for the final decade. The firm’s leaders constantly attribute their award-winning company tradition to the family-like ambiance they’ve created.

Coming off the final a number of years of document progress and new milestones, NAF, like many mortgage lenders, confronted challenges this 12 months amid excessive inflation and rising rates of interest. That’s led to some 900 layoffs throughout the nation and restructuring, stated NAF President Patty Arvielo, who co-founded the corporate together with her husband, Rick.

“It’s been extremely difficult for me this last month or so with having to lay off people,” Patty Arvielo stated. “I think I run our company with my heart, and I think it’s pretty clear to everybody that works for me.”

That “family feel” at NAF, and working the corporate “with feeling and heart,” has been “core to who we are,” she stated.

During this downturn available in the market, Patty Arvielo stated communication together with her staff is extra essential than ever. The message she is making an attempt to convey is: “This too shall pass.”

Despite the shifts within the business this 12 months, staff in a survey stated they loved their day-to-day work and felt supported by their bosses and colleagues.

“I am proud of the work I do and have an amazing NAF Family that [I] love and support and they do the same for me,” one worker wrote in a survey response. “I laugh all day and genuinely come happy to work every day.”

During the financial downturn in the actual property market in 2022, Patty Arvielo stated communication together with her staff at New American Funding is extra essential than ever. The message she is making an attempt to convey is: “This too shall pass.” (Courtesy of New American Funding)

Arvielo spoke extra about NAF in an interview with the Register. Her solutions have been edited for size.

Q: What makes New American Funding a spot the place folks need to work? 

A: I wasn’t at all times an entrepreneur, I truly was an worker for 15 years within the mortgage business earlier than we began our personal. And I keep in mind after we first began to construct the corporate, everyone’s like, ‘Oh, you’re by no means gonna have the ability to preserve this household really feel.’

And we had, like, 100 folks and they’d say that then we went to 200, 500, a thousand. We nonetheless stored getting the truth that we’ve got a really household really feel. And I believe that’s as a result of it’s very intentional. When you’ve got male-female homeowners, particularly male-female which are married, and we’re fairly clear on what’s essential to us, it sort of simply permeates by the corporate.

So I believe once you search for and also you see that household is like core to who we’re, it simply continues to be part of our DNA.

Q: All corporations have confronted shifting priorities with the pandemic. How have these adjustments, like shifting to a hybrid or distant surroundings, modified your online business for higher or worse?

A: It’s like a curler coaster, this work hybrid. I believe that there are completely different sides of the corporate that thrive working distant, and there are particular sides of the corporate – particularly when salespeople need to compete – which have finished a lot better coming again to work.

So we actually went division by division and checked out what sort of persona sorts we had working, what had been their wants at residence. I believe this hybrid work surroundings has finished quite a lot of assist for girls who’ve kids, in fact. We didn’t make one assertion or a be-all ‘end all kind’ of coverage.

Q: With mortgage charges climbing this 12 months, how has your organization been responding to those market adjustments? Has it been difficult?

A: I’m most likely the one one who’s going to say it’s been emotionally difficult. You construct one thing up and you’re taking delight in what you constructed after which it’s important to take it down. It’s like placing up the Christmas tree and also you’re sort of bummed when it’s important to take it down.

At the top of the day, we’ve got to do what’s proper for the enterprise. The enterprise caters to many households (and) delivers the dream of homeownership to many households. We’ve stored our platform very viable.

We’re going to be celebrating our twentieth 12 months subsequent 12 months. We’re a really sustainable, well-run platform and that must be the be-all proper now. We must make it possible for we proceed constructing a sustainable platform, so then when the market does flip round we’re that place that may supply employment to the people who are actually displaced by the business.

It’s unlucky, it’s the most important downfall of proudly owning a mortgage firm is after we come as much as cycles like this, letting go of individuals or having to half methods with proficient folks after which the impression that has on their households very laborious.

Large corporations: third place

New American Funding

Founded: 2003

Industry: mortgage lending

Headquarters: Tustin

OC staff: 843

Website: newamericanfunding.com

Quote: “You build something up and you take pride in what you built and then you have to take it down. At the end of the day, we have to do what’s right for the business.” — Patty Arvielo, NAF president

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