Tech

OnePlus Nord 2 5G Charger Allegedly Blows Up, Firm Responds


OnePlus Nord 2 5G charger allegedly exploded when it was related to a socket for charging the telephone. The incident is alleged to have taken place in Kerala on Sunday and was dropped at public discover by way of a Twitter thread posted by the affected consumer. OnePlus acknowledged the explosion however mentioned that the blast had been brought about because of exterior elements together with voltage fluctuations. The corporate additionally supplied a substitute charger shortly after Devices 360 reached out for a touch upon the matter on Tuesday.

Jimmy Jose, a software program engineer primarily based in Kerala, reported on Twitter that the bundled charger of his OnePlus Nord 2 5G exploded abruptly. The explosion allegedly resulted in a “huge sound” and “blew up” the socket to which it was related. The OnePlus Nord 2 5G telephone was nonetheless working, based on the consumer.

The affected consumer tagged the OnePlus Help group that requested him to go to a buyer care centre. One of many executives on the centre instructed the consumer that the incident occurred because of voltage fluctuation, the consumer mentioned.

After inspecting the charger, the service centre additionally promised to offer its substitute, although Jose tweeted on Tuesday to counsel that he did not obtain that. OnePlus, nonetheless, reached out to the consumer hours later.

 

“We take any claim like this very seriously. The user has handed over the damaged OnePlus Charger to our service centre and has been offered a replacement,” the corporate mentioned in a ready assertion emailed to Devices 360. “OnePlus chargers contain built-in capacitors which control and store energy. In this case, after a thorough analysis, the capacitors have remained intact concluding that the blast has been caused by external factors such as voltage fluctuations.”

The assertion added that OnePlus strongly urges customers to comply with security precautions and warnings laid out in its consumer guide.

Earlier this month, a Delhi-based advocate had alleged {that a} OnePlus Nord 2 5G exploded in his gown. OnePlus mentioned that it wasn’t in a position to carry out a “proper diagnosis” because the consumer refused to present them the system. The corporate later sent a legal notice to the consumer for giving “self-contradictory and false statements” with a “malicious and mala fide intent” to hurt its repute.

One other OnePlus Nord 2 5G had allegedly exploded last month — simply days after it was bought. The corporate in that individual case mentioned that the harm to the system seemed to be “caused by an isolated incident involving external factors and not due to any manufacturing or product issue” after initiating an intensive inner investigation.

The OnePlus Nord 2 5G was launched in July because the successor to final yr’s OnePlus Nord. The telephone comes with a MediaTek Dimensity 1200-AI SoC and packs a 4,500mAh battery that helps quick charging by way of the bundled Warp Cost 65 charger.

OnePlus Nord 2 5G value in India begins at Rs. 27,999 for the bottom 6GB RAM + 128GB storage variant. The telephone additionally has 8GB + 128GB and 12GB RAM + 256GB choices which can be priced at Rs. 29,999 and Rs. 34,999, respectively.




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